SyncVue End-User License Agreement

Last Updated: 8 June 2026

This End-User License Agreement ("Agreement") is between the business or individual accepting this Agreement (this business or individual being you/Merchant) and SyncVue Ltd ("Developer" or "App Provider"). This Agreement is solely between you and the Developer/App Provider and governs your use of Developer's software application and the corresponding services it provides (together, along with the associated documentation, proprietary technology, and intellectual property, the "App"). Please review this Agreement carefully. By clicking "Accept", downloading, installing, copying, accessing, or otherwise using the App, you agree to be bound by this Agreement. If you do not agree to these terms, you must not download, install, copy, access, or use the App.

1. The App

1.1 The App is designed to streamline the management of wholesale transactions by integrating point-of-sale systems with accounting platforms.

It connects payment terminals with accounting software to create a unified flow of transaction and invoice data, reducing the need for manual data entry and reconciliation.

The platform enables businesses to link invoices to card payments, monitor payment status, and track outstanding balances in near real time.

By automating the matching of invoices, payments, and settlement data, SyncVue helps users identify unpaid or partially paid invoices more efficiently and maintain accurate financial records.

SyncVue is intended to reduce administrative workload, improve financial visibility, and minimise errors associated with manual processing.

It does not replace accounting software or payment services but acts as an integration layer that facilitates data synchronisation between supported systems in accordance with user configuration and permissions.

The App operates in conjunction with third-party services, including Clover / Fiserv.

SyncVue is not responsible for the availability, functionality, security, or data processing practices of such third-party services.

Use of third-party services is subject to their own terms and privacy policies.

1.2 Developer grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence during the Term of this Agreement to use the App solely for your internal business purposes.

You will not:

  • distribute;
  • lease;
  • rent;
  • host;
  • sublicense;
  • transfer;
  • sell;
  • export;
  • modify;
  • reverse engineer;
  • decompile;
  • benchmark;
  • create derivative works from; or
  • attempt to derive source code from the App.

This licence does not grant any rights to Developer's trademarks, service marks, logos, trade dress, intellectual property, or any third-party intellectual property unless expressly provided.

All rights not expressly granted remain reserved by Developer.

1.3 The App may update automatically from time to time and you may be required to accept updates to continue using the App.

Developer may perform maintenance which may result in temporary service interruptions.

Developer may discontinue support for older versions of the App.

You are solely responsible for obtaining all equipment and services required to access and use the App, including internet connectivity.

2. Fees

You will pay the applicable subscription fees for use of the App.

Fees will be automatically collected using the payment method selected during setup.

You are responsible for payment of all applicable taxes, duties, levies, or similar governmental charges, excluding taxes based on Developer's income.

You must notify Developer of billing errors within 120 days of the invoice date. After that period you release Developer from liability relating to such billing errors.

3. Term

This Agreement commences when you first accept, install, access, download, copy, or use the App.

The Agreement continues on a month-to-month basis until terminated in accordance with this Agreement.

4. Suspension and Termination

4.1 Developer may suspend or terminate access immediately if:

  • you breach this Agreement;
  • your use may damage Developer's reputation or intellectual property;
  • Developer loses access to third-party services required to operate the App;
  • you exceed reasonable usage limits;
  • you become insolvent or enter bankruptcy proceedings; or
  • you use the App for fraudulent, unlawful, or unauthorised purposes.

4.2 You may terminate this Agreement at any time by providing notice to Developer.

Termination takes effect at the end of the current billing period.

No refund shall be provided for any unused portion of a billing period.

5. Confidentiality, Data and Ideas

5.1 Neither party shall disclose confidential information belonging to the other party.

Confidential Information includes:

  • technical information;
  • pricing information;
  • customer information;
  • operational information;
  • strategic information; and
  • financial information.

Confidential Information does not include information that:

  • becomes public through no fault of the recipient;
  • was lawfully known prior to disclosure;
  • is independently developed; or
  • is received lawfully from a third party.

Both parties shall maintain reasonable safeguards to protect Confidential Information.

5.2 Confidential Information may only be disclosed:

  • to personnel with a legitimate need to know;
  • pursuant to a court order;
  • pursuant to a subpoena; or
  • where required by applicable law.

5.3 Developer may process data obtained through the App solely as necessary to provide the services and in accordance with the Merchant’s instructions.

Developer may use anonymised and aggregated data that does not identify any individual or Merchant for the purpose of improving and developing the App, in compliance with applicable laws.

Information processed by Developer in connection with the App is governed by the SyncVue Privacy Policy, available at:

https://www.syncvue.co.uk/privacy-privacy

The Privacy Policy should be read in conjunction with this Agreement and may be amended from time to time.

5.4 You may provide comments, suggestions, feedback, or ideas regarding the App.

Any such submissions:

  • are not confidential;
  • are provided voluntarily;
  • create no ownership rights; and
  • may be used by Developer without restriction or compensation.

6. Account

You may be required to create and maintain an account to use the App.

You agree to:

  • provide accurate information;
  • maintain current information;
  • protect account credentials; and
  • notify Developer promptly of security incidents.

You are responsible for activity occurring through your account.

You are responsible for maintaining backups of your data.

7. Risk Allocation

7.1 The App is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Developer disclaims all warranties including:

  • merchantability;
  • fitness for a particular purpose;
  • non-infringement;
  • uninterrupted service; and
  • error-free operation.

7.2 You agree to indemnify and hold harmless Developer, its directors, officers, employees, contractors, and affiliates against claims arising from:

  • your use of the App;
  • your misuse of the App; or
  • your breach of this Agreement.

7.3 To the fullest extent permitted by law, Developer shall not be liable for:

  • lost profits;
  • lost revenue;
  • loss of business opportunity;
  • indirect damages;
  • consequential damages;
  • incidental damages; or
  • punitive damages.

7.4 Developer's total aggregate liability under this Agreement shall not exceed the fees paid by you during the three months preceding the event giving rise to the claim.

8. Communications

You authorise Developer to communicate with you electronically using the contact details you provide.

Communications may include:

  • email;
  • in-app notifications;
  • SMS;
  • telephone calls; or

  • other electronic methods.

You are responsible for any charges imposed by your telecommunications provider.

  1. Compliance with Privacy Laws

9.1 Developer will process Merchant Data solely on behalf of the Merchant and only for purposes necessary to provide the App and related services.

Developer shall not sell personal information as defined by applicable privacy laws.

9.2 Developer shall not use Merchant Data for its own commercial purposes except as permitted by applicable law and this Agreement.

9.3 Developer will limit the collection, use, retention, and disclosure of personal information to what is reasonably necessary to provide the services.

9.4 The Merchant acts as the data controller in respect of all personal data processed the App.

9.5 SyncVue Ltd acts solely as a data processor and processes personal data only on the documented instructions of the Merchant.

9.6 The Merchant is responsible for ensuring that it has a lawful basis for processing personal data in accordance with applicable data protection laws, including the UK GDPR.

9.7 SyncVue does not determine the purposes or means of processing personal data.

9.8 Upon termination or expiry of this Agreement, SyncVue will, at the Merchant’s direction, delete or return personal data, unless retention is required by applicable l

10. Data Subject Rights Assistance

10.1 Developer will reasonably assist Merchants in complying with applicable privacy laws and responding to valid data subject requests.

10.2 Where Developer receives a request directly from a data subject, Developer may direct that individual to the relevant Merchant.

Developer will reasonably assist Merchants in responding to such requests where required by law.

10.3 Developer shall promptly notify the Merchant of complaints, notices, or communications relating to privacy law compliance where relevant to the services.

11. General

11.1 You represent and warrant that you have authority to enter into this Agreement.

11.2 Developer may modify this Agreement from time to time.

Continued use of the App constitutes acceptance of any revised Agreement.

11.3 Both parties shall comply with all applicable laws.

You shall not use the App to store or transmit unlawful, harmful, infringing, or malicious material.

11.4 This Agreement shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from this Agreement.

11.5 This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements relating to its subject matter.

If any provision is held invalid, the remaining provisions shall continue in full force and effect.

11.6 You may not assign this Agreement without Developer's prior written consent.

Developer may assign this Agreement without notice.

11.7 The Merchant is solely responsible for:

(a) the accuracy, quality, and legality of personal data submitted to the App; 

(b) ensuring that appropriate notices have been provided to individuals; and
(c) ensuring that all processing activities comply with applicable data protection laws.

11.9 The App is not intended for use in relation to personal data of individuals under the age of 18. The Merchant agrees not to knowingly submit such data to the App.

11.9 You may contact Developer at:

SyncVue Ltd

11 Falkland Road

London

NW5 2PS

United Kingdom

Email: info@syncvue.co.uk

Telephone: +44 (0) 203 355 5615